PT - JOURNAL ARTICLE AU - T Smith TI - From rhetoric to reality: the need for external quality initiatives to understand and better relate to organisational inner worlds AID - 10.1136/qshc.2005.016295 DP - 2005 Dec 01 TA - Quality and Safety in Health Care PG - 459--461 VI - 14 IP - 6 4099 - http://qualitysafety.bmj.com/content/14/6/459.short 4100 - http://qualitysafety.bmj.com/content/14/6/459.full SO - Qual Saf Health Care2005 Dec 01; 14