RT Journal Article SR Electronic T1 A very public failure: lessons for quality improvement in healthcare organisations from the Bristol Royal Infirmary JF Quality in Health Care JO Qual Health Care FD BMJ Publishing Group Ltd SP 250 OP 256 DO 10.1136/qhc.0100250 VO 10 IS 4 A1 K Walshe A1 N Offen YR 2001 UL http://qualitysafety.bmj.com/content/10/4/250.abstract AB