RT Journal Article SR Electronic T1 Changing relationships between people and providers: making sense of patient centred health care JF Quality and Safety in Health Care JO Qual Saf Health Care FD BMJ Publishing Group Ltd SP 71 OP 73 DO 10.1136/qshc.2005.017251 VO 15 IS 1 A1 T Smith YR 2006 UL http://qualitysafety.bmj.com/content/15/1/71.abstract AB