RT Journal Article SR Electronic T1 Action Points JF Quality and Safety in Health Care JO Qual Saf Health Care FD BMJ Publishing Group Ltd SP 320 OP 320 DO 10.1136/qhc.12.4.320 VO 12 IS 4 A1 Tim Albert YR 2003 UL http://qualitysafety.bmj.com/content/12/4/320.abstract AB