RT Journal Article SR Electronic T1 Capturing the full story is essential for good care JF Quality and Safety in Health Care JO Qual Saf Health Care FD BMJ Publishing Group Ltd SP 348 OP 348 DO 10.1136/qhc.13.5.348 VO 13 IS 5 YR 2004 UL http://qualitysafety.bmj.com/content/13/5/348.abstract AB