RT Journal Article SR Electronic T1 The frustrating case of incident-reporting systems JF Quality and Safety in Health Care JO Qual Saf Health Care FD BMJ Publishing Group Ltd SP 400 OP 402 DO 10.1136/qshc.2008.029496 VO 17 IS 6 A1 Kaveh G Shojania YR 2008 UL http://qualitysafety.bmj.com/content/17/6/400.abstract AB