RT Journal Article SR Electronic T1 Structuring flexibility: the potential good, bad and ugly in standardisation of handovers JF Quality and Safety in Health Care JO Qual Saf Health Care FD BMJ Publishing Group Ltd SP 4 OP 5 DO 10.1136/qshc.2007.022772 VO 17 IS 1 A1 E S Patterson YR 2008 UL http://qualitysafety.bmj.com/content/17/1/4.abstract AB