RT Journal Article SR Electronic T1 Who do we blame when it all goes wrong? JF Quality and Safety in Health Care JO Qual Saf Health Care FD BMJ Publishing Group Ltd SP 3 OP 4 DO 10.1136/qshc.2008.029611 VO 18 IS 1 A1 K Catchpole YR 2009 UL http://qualitysafety.bmj.com/content/18/1/3.abstract AB