RT Journal Article SR Electronic T1 Kaoru Ishikawa: from fishbones to world peace JF Quality and Safety in Health Care JO Qual Saf Health Care FD BMJ Publishing Group Ltd SP 150 OP 152 DO 10.1136/qshc.2007.025692 VO 17 IS 2 A1 M Best A1 D Neuhauser YR 2008 UL http://qualitysafety.bmj.com/content/17/2/150.abstract AB