RT Journal Article SR Electronic T1 Performance management at the crossroads in the NHS: don't go into the red JF Quality in Health Care JO Qual Health Care FD BMJ Publishing Group Ltd SP 201 OP 202 DO 10.1136/qhc.9.4.201 VO 9 IS 4 A1 R G Thomson A1 J Lally YR 2000 UL http://qualitysafety.bmj.com/content/9/4/201.abstract AB