PT - JOURNAL ARTICLE AU - Diana Blair-Fish TI - Journal Scan AID - 10.1136/qhc.9.4.245 DP - 2000 Dec 01 TA - Quality in Health Care PG - 245--250 VI - 9 IP - 4 4099 - http://qualitysafety.bmj.com/content/9/4/245.short 4100 - http://qualitysafety.bmj.com/content/9/4/245.full SO - Qual Health Care2000 Dec 01; 9