RT Journal Article SR Electronic T1 Journal Scan JF Quality in Health Care JO Qual Health Care FD BMJ Publishing Group Ltd SP 245 OP 250 DO 10.1136/qhc.9.4.245 VO 9 IS 4 A1 Diana Blair-Fish YR 2000 UL http://qualitysafety.bmj.com/content/9/4/245.abstract AB