@article {Wu267, author = {Albert W Wu and Rachel C Steckelberg}, title = {Medical error, incident investigation and the second victim: doing better but feeling worse?}, volume = {21}, number = {4}, pages = {267--270}, year = {2012}, doi = {10.1136/bmjqs-2011-000605}, publisher = {BMJ Publishing Group Ltd}, issn = {2044-5415}, URL = {https://qualitysafety.bmj.com/content/21/4/267}, eprint = {https://qualitysafety.bmj.com/content/21/4/267.full.pdf}, journal = {BMJ Quality \& Safety} }