RT Journal Article SR Electronic T1 Medical error, incident investigation and the second victim: doing better but feeling worse? JF BMJ Quality & Safety JO BMJ Qual Saf FD BMJ Publishing Group Ltd SP 267 OP 270 DO 10.1136/bmjqs-2011-000605 VO 21 IS 4 A1 Albert W Wu A1 Rachel C Steckelberg YR 2012 UL http://qualitysafety.bmj.com/content/21/4/267.abstract AB