TY - JOUR T1 - Five main processes in healthcare: a citizen perspective JF - BMJ Quality & Safety JO - BMJ Qual Saf SP - i41 LP - i42 DO - 10.1136/bmjqs.2010.046409 VL - 20 IS - Suppl 1 AU - Bo Bergman AU - Duncan Neuhauser AU - Lloyd Provost Y1 - 2011/04/01 UR - http://qualitysafety.bmj.com/content/20/Suppl_1/i41.abstract N2 - A citizen point of view on the healthcare system, its processes and their improvement is emphasised. From this point of view, five main processes are identified: Keeping Healthy, Detecting Health Problems, Diagnosing Diseases, Treating Diseases and Providing for a Good End of Life. The citizen should be looked upon as a cocreator of value and improvement of these processes. ER -