RT Journal Article SR Electronic T1 Psychiatry and General Practice Today JF Quality in Health Care JO Qual Health Care FD BMJ Publishing Group Ltd SP 66 OP 66 DO 10.1136/qshc.4.1.66-a VO 4 IS 1 A1 Susan Sumners YR 1995 UL http://qualitysafety.bmj.com/content/4/1/66.2.abstract AB