PT - JOURNAL ARTICLE AU - Hayes, Christopher William AU - Batalden, Paul B AU - Goldmann, Donald TI - A ‘work smarter, not harder’ approach to improving healthcare quality AID - 10.1136/bmjqs-2014-003673 DP - 2015 Feb 01 TA - BMJ Quality & Safety PG - 100--102 VI - 24 IP - 2 4099 - http://qualitysafety.bmj.com/content/24/2/100.short 4100 - http://qualitysafety.bmj.com/content/24/2/100.full SO - BMJ Qual Saf2015 Feb 01; 24