RT Journal Article SR Electronic T1 A ‘work smarter, not harder’ approach to improving healthcare quality JF BMJ Quality & Safety JO BMJ Qual Saf FD BMJ Publishing Group Ltd SP 100 OP 102 DO 10.1136/bmjqs-2014-003673 VO 24 IS 2 A1 Christopher William Hayes A1 Paul B Batalden A1 Donald Goldmann YR 2015 UL http://qualitysafety.bmj.com/content/24/2/100.abstract AB