RT Journal Article SR Electronic T1 Online emergency department ratings, patient satisfaction and the age-old issue of communication JF BMJ Quality & Safety JO BMJ Qual Saf FD BMJ Publishing Group Ltd SP 1 OP 2 DO 10.1136/bmjqs-2015-004806 VO 25 IS 1 A1 Megan L Ranney A1 Clayton A Peimer YR 2016 UL http://qualitysafety.bmj.com/content/25/1/1.abstract AB