RT Journal Article SR Electronic T1 Response to: ‘A ‘work smarter, not harder’ approach to improving healthcare quality’ by Hayes et al JF BMJ Quality & Safety JO BMJ Qual Saf FD BMJ Publishing Group Ltd SP 407 OP 408 DO 10.1136/bmjqs-2015-004240 VO 24 IS 6 A1 Glenn Robert A1 Sara Donetto YR 2015 UL http://qualitysafety.bmj.com/content/24/6/407.abstract AB