PT - JOURNAL ARTICLE AU - Jennifer N Stojan AU - Michael A Clay AU - Monica L Lypson TI - Assessing patient-centred care through direct observation of clinical encounters AID - 10.1136/bmjqs-2015-004584 DP - 2016 Mar 01 TA - BMJ Quality & Safety PG - 135--137 VI - 25 IP - 3 4099 - http://qualitysafety.bmj.com/content/25/3/135.short 4100 - http://qualitysafety.bmj.com/content/25/3/135.full SO - BMJ Qual Saf2016 Mar 01; 25