RT Journal Article SR Electronic T1 Assessing patient-centred care through direct observation of clinical encounters JF BMJ Quality & Safety JO BMJ Qual Saf FD BMJ Publishing Group Ltd SP 135 OP 137 DO 10.1136/bmjqs-2015-004584 VO 25 IS 3 A1 Jennifer N Stojan A1 Michael A Clay A1 Monica L Lypson YR 2016 UL http://qualitysafety.bmj.com/content/25/3/135.abstract AB