RT Journal Article SR Electronic T1 The problem with ‘5 whys’ JF BMJ Quality & Safety JO BMJ Qual Saf FD BMJ Publishing Group Ltd SP 671 OP 677 DO 10.1136/bmjqs-2016-005849 VO 26 IS 8 A1 Alan J Card YR 2017 UL http://qualitysafety.bmj.com/content/26/8/671.abstract AB