RT Journal Article SR Electronic T1 Lending a hand: could machine learning help hospital staff make better use of patient feedback? JF BMJ Quality & Safety JO BMJ Qual Saf FD BMJ Publishing Group Ltd SP bmjqs-2017-007151 DO 10.1136/bmjqs-2017-007151 A1 Chris Gibbons A1 Felix Greaves YR 2017 UL http://qualitysafety.bmj.com/content/early/2017/11/29/bmjqs-2017-007151.abstract AB