RT Journal Article SR Electronic T1 Lending a hand: could machine learning help hospital staff make better use of patient feedback? JF BMJ Quality & Safety JO BMJ Qual Saf FD BMJ Publishing Group Ltd SP 93 OP 95 DO 10.1136/bmjqs-2017-007151 VO 27 IS 2 A1 Chris Gibbons A1 Felix Greaves YR 2018 UL http://qualitysafety.bmj.com/content/27/2/93.abstract AB