PT  - JOURNAL ARTICLE
AU  - Marit S de Vos
AU  - Jaap F Hamming
AU  - Perla J Marang-van de Mheen
TI  - The problem with using patient complaints for improvement
AID  - 10.1136/bmjqs-2017-007463
DP  - 2018 Sep 01
TA  - BMJ Quality & Safety
PG  - 758--762
VI  - 27
IP  - 9
4099  - http://qualitysafety.bmj.com/content/27/9/758.short
4100  - http://qualitysafety.bmj.com/content/27/9/758.full
SO  - BMJ Qual Saf2018 Sep 01; 27
AB  - ‘The Problem with…’ series covers controversial topics related to efforts to improve healthcare quality, including widely recommended, but deceptively difficult strategies for improvement and pervasive problems that seem to resist solution.