RT Journal Article
SR Electronic
T1 Do bedside whiteboards enhance communication in hospitals? An exploratory multimethod study of patient and nurse perspectives
JF BMJ Quality & Safety
JO BMJ Qual Saf
FD BMJ Publishing Group Ltd
SP 1
OP 2
DO 10.1136/bmjqs-2019-010208
VO 29
IS 10
A1 Anupama Goyal
A1 Hanna Glanzman
A1 Martha Quinn
A1 Komalpreet Tur
A1 Sweta Singh
A1 Suzanne Winter
A1 Ashley Snyder
A1 Vineet Chopra
YR 2020
UL http://qualitysafety.bmj.com/content/29/10/1.6.abstract
AB Objective To understand patient and nurse views on usability, design, content, barriers and facilitators of hospital whiteboard utilisation in patient rooms.Design Multimethods study.Setting Adult medical-surgical units at a quaternary care academic centre.Participants Four hundred and thirty-eight adult patients admitted to inpatient units participated in bedside surveys. Two focus groups with a total of 13 nurses responsible for updating and maintaining the whiteboards were conducted.Results Most survey respondents were male (55%), ≥51 years of age (69%) and admitted to the hospital ≤4 times in the past 12 months (90%). Over 95% of patients found the whiteboard helpful and 92% read the information on the whiteboard frequently. Patients stated that nurses, not doctors, were the most frequent user of whiteboards (93% vs 9.4%, p<0.001, respectively). Patients indicated that the name of the team members (95%), current date (87%), upcoming tests/procedures (80%) and goals of care (63%) were most useful. While 60% of patients were aware that they could use the whiteboard for questions/comments for providers, those with ≥5 admissions in the past 12 months were significantly more likely to be aware of this aspect (p<0.001). In focus groups, nurses reported they maintained the content on the boards and cited lack of access to clinical information and limited use by doctors as barriers. Nurses suggested creating a curriculum to orient patients to whiteboards on admission, and educational programmes for physicians to increase whiteboard utilisation.Conclusion Bedside whiteboards are highly prevalent in hospitals. Orienting patients and their families to their purpose, encouraging daily use of the medium and nurse–physician engagement around this tool may help facilitate communication and information sharing.