RT Journal Article SR Electronic T1 Making communication and resolution programmes mission critical in healthcare organisations JF BMJ Quality & Safety JO BMJ Qual Saf FD BMJ Publishing Group Ltd SP 875 OP 878 DO 10.1136/bmjqs-2020-010855 VO 29 IS 11 A1 Thomas H Gallagher A1 Richard C Boothman A1 Leilani Schweitzer A1 Evan M Benjamin YR 2020 UL http://qualitysafety.bmj.com/content/29/11/875.abstract AB