TY - JOUR T1 - Response to: Overly optimistic picture of current state of cross-border patient care in ‘Going the extra mile’ by Beuken JA, Verstegen DML, Dolmans D, <em>et al</em> JF - BMJ Quality &amp; Safety JO - BMJ Qual Saf SP - 1048 LP - 1049 DO - 10.1136/bmjqs-2020-011224 VL - 29 IS - 12 AU - Juliëtte A Beuken AU - Daniëlle M L Verstegen AU - Diana Dolmans AU - Laura Van Kersbergen AU - Xavier Losfeld AU - Saša Sopka AU - Lina Vogt AU - Mara E J Bouwmans Y1 - 2020/12/01 UR - http://qualitysafety.bmj.com/content/29/12/1048.abstract N2 - As authors, we were pleased to read the elaborate comments in the correspondence from Kringos et al 1 regarding our study, ‘Going the extra mile—cross-border patient handover in a European border region: qualitative study of healthcare professionals’ perspectives’.2 We were happy to read that we succeeded in articulating the need for attention to professionals’ role in cross-border healthcare, especially with regards to the identified challenges (information transfer, differences in task division and education, use of tools and protocols and cultural and language differences). Kringos and colleagues make some excellent points. We would like to elaborate on some of the comments, namely the argued overestimation of cross-border healthcare use, the limited attention for patients and the modesty of proposed actions.Of … ER -