Patients' evaluations of care before and after feedback
| Pre-intervention | Post-intervention | |||
|---|---|---|---|---|
| CEP dimension | Feedback group (n=1917) | Control group (n=1774) | Feedback group (n=1766) | Control group (n=1826) |
| Mean score per dimension (scale 1–6). The scores have varying numbers of missing values. | ||||
| *p<0.05 for difference between groups at pre-intervention or post-intervention in model C of the multilevel analysis (the “straightforward intervention effect”). | ||||
| Organisation of appointments | 4.42 | 4.49 | 4.43 | 4.55 |
| Availability for emergencies | 4.26* | 4.09* | 4.18 | 4.17 |
| Premises | 3.88 | 3.90 | 3.88 | 4.03 |
| Continuity | 4.62 | 4.72 | 4.60* | 4.77* |
| Cooperation | 4.35 | 4.27 | 4.43 | 4.38 |
| Medical care | 4.68 | 4.62 | 4.68 | 4.71 |
| Relation and communication | 4.66 | 4.61 | 4.67 | 4.68 |
| Information and advice | 4.67 | 4.65 | 4.68 | 4.71 |
| Support | 4.30 | 4.25 | 4.31 | 4.33 |