Table 3

Patients’ evaluation of their hospital care broken down by dimensions of the Picker questionnaire (n=1846–2249)

All (n=1846–2249)Patients who would not recommend hospital (n=136–168)Patients who would recommend hospital (n=1649–2014)
MeanSDMeanSDMeanSD
Information and education22.916.146.426.621.125.2
Coordination of care18.821.434.123.817.720.8
Physical comfort8.516.727.525.16.914.7
Emotional support27.231.869.932.223.929.1
Respect for patient preferences30.928.664.025.228.627.2
Involvement of family/friends27.732.659.337.125.430.8
Continuity of care46.135.574.829.444.634.6