Table 4

Spearman correlation of age, self-reported health status, and dimensions of the Picker questionnaire with global evaluation of health care and likelihood of recommending hospital to family/friends (all correlations significant at p<0.001)

SatisfactionWillingness to recommend hospital
Because of differences in direction in the coding of variables, a negative correlation indicates a positive relationship.
Self-reported health status–0.17–0.11
Information and education–0.45–0.40
Coordination of care–0.35–0.32
Physical comfort–0.43–0.39
Emotional support–0.56–0.50
Respect for patient preferences–0.53–0.47
Involvement of family/friends–0.39–0.46
Continuity of care–0.39–0.34