Table 1

Association between service, patient, and care factors and satisfaction with out of hours care

Association with satisfaction
Salisbury15Shipman et al16McKinley et al14
Patient factors
AgeIncreases with ageIncreases with age
    SexFemale higher
    Access to carNot significant
    EthnicityNon-white less satisfied
    Felt able to travelIncreased
    Domiciliary care desiredDecreasedDecreased
Service
TypeNot significantGreater satisfaction with delay by practicesGreater satisfaction with care provided by practices than by deputising services
    Location of careDecreased with telephone adviceIncreased with centre care
    Time of call
    DelayDecreases with delay
Care
Prescription givenIncreased
    OutcomeIncreased with improved outcome