Table 1

Perspectives of quality at the interface between GPs and specialists, with examples of tasks and actions to increase the quality of the interface

PerspectiveTaskAction
System perspectiveMeeting demands for access to careTask division
Improve quality of primary care
Keeping down expendituresControl of access to secondary care sector
Logistics
Communication
Information systems
Perspective of medical qualityCombining holistic and high technology approachMutual guidelines
Avoid iatrogenic risks, poly-investigation and poly-treatmentFamily medicine approach
Improving episodes of careClinical audit
Patient perspectiveCoordinating chains of careMeasure patients needs, priorities and evaluations
Audit/benchmarking
Logistics
Meeting patents' rightsNew laws
Public information
Dialogue
Provider perspectiveMaking providers more satisfiedWorking conditions
Collaborative conditions
Prevent and handle conflicts
Reducing fears and insecurityEducation
Dialogue
Networks