Perspectives of quality at the interface between GPs and specialists, with examples of tasks and actions to increase the quality of the interface
| Perspective | Task | Action |
|---|---|---|
| System perspective | Meeting demands for access to care | Task division |
| Improve quality of primary care | ||
| Keeping down expenditures | Control of access to secondary care sector | |
| Logistics | ||
| Communication | ||
| Information systems | ||
| Perspective of medical quality | Combining holistic and high technology approach | Mutual guidelines |
| Avoid iatrogenic risks, poly-investigation and poly-treatment | Family medicine approach | |
| Improving episodes of care | Clinical audit | |
| Patient perspective | Coordinating chains of care | Measure patients needs, priorities and evaluations |
| Audit/benchmarking | ||
| Logistics | ||
| Meeting patents' rights | New laws | |
| Public information | ||
| Dialogue | ||
| Provider perspective | Making providers more satisfied | Working conditions |
| Collaborative conditions | ||
| Prevent and handle conflicts | ||
| Reducing fears and insecurity | Education | |
| Dialogue | ||
| Networks |