16 standards on services for patients including: |
Accessibility | Patients are able to obtain the services of the team at appropriate times and without undue delay |
Management of chronic illness | The team manages patients with chronic diseases in line with modern opinion and guidelines |
Referrals | Patients are referred to team members and to other agencies when appropriate. |
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8 standards on the primary care team, including: |
Team values | The primary care team works together to provide high quality continuing personal, individualised, and comprehensive care to their patients and their practice population. |
Teamworking | The organisation of the team promotes effective communication and teamwork. |
Patient and public involvement | The team involves patients in their own care, in planning services and in developing their community. |