1st time attendees | 1–12 months | 13–36 months | 37–96 months | >97 months | ||||||
---|---|---|---|---|---|---|---|---|---|---|

Attribute | Coefficient | p Value | Coefficient | p Value | Coefficient | p Value | Coefficient | p Value | Coefficient | p Value |

Health outcome: | ||||||||||

Pain (α_{4}) | – | – | 0.3010 | 0.0072 | – | – | – | – | – | – |

Process attributes: | ||||||||||

Staff (α_{1}) | 0.3343 | 0.0069 | – | – | – | – | – | – | – | – |

Wait (α_{2}) | – | – | –0.0079 | 0.0508 | –0.0158 | 0.0029 | –0.0203 | 0.0001 | –0.0155 | 0.0013 |

Continuity (α_{3}) | 0.3539 | 0.0005 | 0.4123 | 0.0001 | 0.5098 | 0.0001 | 0.4671 | 0.0001 | 0.3633 | 0.0016 |

Phone (α_{5}) | 1.6065 | 0.0001 | 1.0099 | 0.0001 | 0.9081 | 0.0008 | 1.6254 | 0.0003 | 0.8562 | 0.0001 |

Length (α_{6}) | – | – | – | – | – | – | – | – | – | – |

No of individuals | 33 | 44 | 29 | 24 | 37 | |||||

No of observations | 264 | 333 | 232 | 191 | 290 | |||||

ρ | 0.4617 | 0.0331 | 0.0254 | 0.1342 | 0.2130 | |||||

Log-likelihood function | –141.7527 | –187.9019 | –137.2562 | –98.2382 | –177.2265 |