Comparison of the opinions of patients and healthcare professionals on compliance with 20 standards concerning patient information
| Item no | Patients (n = no of respondents, “not concerned” excluded) | Healthcare professionals (n = no of respondents, “not concerned” excluded) | ||||||
|---|---|---|---|---|---|---|---|---|
| Question | Score | Rank | % Absolutely | Question | Score | Rank | % Always | |
| Scores (low values indicate high quality) and percentages of answers: 1 on a 5-point scale represents absolutely (patients) or always (healthcare professionals). Ranks are presented from the best to the worst score). | ||||||||
| 1 | I was informed in advance about the medical procedures planned for my care (n = 542) | 1.41 | 5 | 74.9 | The patients are informed about the medical procedures planned for their care (n = 301) | 1.67 | 10 | 46.2 |
| 2 | I received clear information about the reasons for the tests or procedures performed (n = 536) | 1.42 | 6 | 76.3 | The patients receive clear information about the reasons for the tests or procedures performed (n = 298) | 1.77 | 13 | 40.3 |
| 3 | I received clear information about the advantages and risks of the medical procedures or tests I underwent (n = 518) | 2.01 | 14 | 52.5 | The patients receive clear information about the advantages and risks of the medical procedures or tests performed (n = 286) | 1.89 | 17 | 33.9 |
| 4 | I received clear information about the results of diagnostic tests or procedures (n = 536) | 1.74 | 12 | 62.7 | The patients receive clear information about the results of diagnostic tests or procedures (n = 292) | 1.71 | 11 | 44.2 |
| 5 | I received clear information about the objectives of the treatments I received (n = 521) | 1.42 | 7 | 74.8 | The patients receive clear information about the objectives of treatments (n = 293) | 1.65 | 9 | 49.1 |
| 6 | I received clear information about the advantages and risks of the treatments I received (n = 500) | 1.72 | 11 | 63.2 | The patients receive clear information about the advantages and risks of treatments (n = 285) | 1.83 | 15 | 39.3 |
| 7 | My consent was requested for a surgical procedure (n = 300) | 1.25 | 2 | 88.0 | The patient’s consent is requested for a surgical procedure (n = 291) | 1.20 | 1 | 84.5 |
| 8 | My consent was requested for anaesthesia (n = 333) | 1.47 | 8 | 78.4 | The patient’s consent is requested for anaesthesia (n = 285) | 1.27 | 3 | 80.4 |
| 9 | I received health education that was appropriate to my needs (n = 451) | 2.01 | 15 | 57.0 | Patients receive health education appropriate to their needs (n = 276) | 2.21 | 19 | 27.5 |
| 10 | I was asked if I needed any psychological help (n = 392) | 3.10 | 19 | 24.7 | Patients are asked if they need any psychological help (n = 286) | 1.83 | 14 | 36.0 |
| 11 | I was asked if I needed any social assistance (n = 371) | 3.25 | 20 | 20.3 | Patients are asked if they need any social assistance (n = 275) | 1.72 | 12 | 48.7 |
| 12 | I was asked if I had any pain when I was in hospital (n = 458) | 1.60 | 9 | 72.7 | Patients are asked about their pain during hospitalisation (n = 272) | 2.13 | 18 | 29.8 |
| 13 | The identity of the members of the staff was easily known to patients (n = 540) | 1.26 | 3 | 84.8 | Each member of the staff has a badge with his name and function (n = 307) | 1.40 | 4 | 68.7 |
| 14 | The members of the staff (including doctors) knocked at the door before coming into my room (n = 546) | 1.34 | 4 | 77.8 | The members of staff (including doctors) knock at the door before entering the patients’ rooms (n = 296) | 1.59 | 8 | 56.1 |
| 15 | When a doctor came into my room he asked the visitors to leave the room before examining me. (n = 444) | 1.23 | 1 | 85.8 | When a doctor enters a patient’s room he asks visitors to leave the room before examining the patient (n = 298) | 1.26 | 2 | 74.8 |
| 16 | My consent was requested for students to be present during a consultation or doctor’s visit (n = 302) | 2.88 | 18 | 31.8 | The patient’s consent is sought for the presence of students during consultations (n = 227) | 2.56 | 20 | 22.0 |
| 17 | My opinion was taken into account when my discharge was organised (n = 512) | 1.64 | 10 | 68.5 | Discharge is arranged jointly with the patient (n = 276) | 1.44 | 5 | 62.0 |
| 18 | During my discharge I had the opportunity to say whether I was satisfied with the care I received (n = 525) | 2.19 | 16 | 50.1 | During discharge. we provide the patient with the opportunity to say whether he is satisfied with the care received (n = 268) | 1.85 | 16 | 40.2 |
| 19 | I received clear explanations concerning the symptoms that should alert me in the future (n = 472) | 2.01 | 13 | 54.4 | The patient receives clear explanations concerning the symptoms that should alert him/her in the future (n = 260) | 1.58 | 7 | 49.6 |
| 20 | I received clear explanations concerning the activities I could undertake after my discharge from hospital (n = 424) | 2.28 | 17 | 45.5 | The patient receives clear explanations concerning the activities he/she will be able to undertake after discharge from hospital (n = 261) | 1.51 | 6 | 57.8 |