Descriptive characteristics and content of the nine GPAS scales and four individual items are shown in the table below.
| Scale/item | No of items | Response format | Item content |
|---|---|---|---|
| Access | 7 | Evaluative | Location, opening hours, phoning through to reception or the GP, availability of specific or any GP, waiting times in surgery |
| 1 | Report | Same day urgent availability of GP | |
| Receptionists | 1 | Evaluative | Service provided by receptionists |
| Continuity of care | 1 | Evaluative | Continuity of care provided by patient's usual doctor |
| Technical care | 5 | Evaluative | GP's medical knowledge, thoroughness of physical examination, arranging tests, treatment prescribing, diagnosis |
| Communication | 3 | Evaluative | GP's thoroughness asking questions, attention, explanations |
| 1 | Report | Frequency of leaving surgery with unanswered questions. | |
| Interpersonal care | 3 | Evaluative | GPs spending time with patient, showing patience, showing caring and concern |
| Trust | 4 | Evaluative | Trusting of GP's judgements, GP's truthfulness about medical condition, GP's valuing your health above costs, overall trust in GP |
| Knowledge of patient | 3 | Evaluative | GP's knowledge of patient's medical history, worries, responsibilities at home/work |
| Nursing care | 3 | Evaluative | Nurses' attention to patient, quality of care, explanations |
| Referral | 1 | Report | Non-referral to a specialist when patient thought one was needed |
| Coordination | 1 | Report | GP coordinates care that patient receives from outside the practice |
| Recommend | 1 | Evaluative | Would patient recommend their usual doctor to family and friends |
| Overall satisfaction | 1 | Evaluative | Patient's overall satisfaction with the practice |