Table 2

Regression analysis of the contribution of age, gender, socioeconomic status, and ethnicity to scale scores. Figures are regression coefficients and standard error for the contribution of each variable compared with the leading subgroup for each variable (p value)

AccessReceptionistsContinuityTechnicalCommunicationPersonalKnowledgeNursingRecommend usual doctorOverall satisfactionReferralTrustCoordination
Age
p value<0.001<0.001<0.001<0.001<0.001<0.001<0.001<0.001<0.001<0.0010.131<0.001<0.001
16–30 (n=1459)0000000000000
31–45 (n=1748)2.6 (0.6)2.3 (0.8)2.7 (0.9)4.2 (0.7)3.4 (0.7)6.2 (0.8)6.0 (0.8)3.9 (1.0)7.8 (1.0)4.8 (0.6)1.6 (1.2)3.2 (0.6)7.5 (2.1)
46–60 (n=1099)5.7 (0.7)5.1 (0.9)6.3 (1.0)6.4 (0.8)5.6 (0.8)9.7 (0.9)11.9 (0.9)5.8 (1.1)12.4 (1.1)8.9 (0.7)1.2 (1.3)4.5 (0.7)17.9 (2.3)
61+ (n=476)8.5 (1.0)7.5 (1.1)9.4 (1.3)6.1 (1.0)6.0 (1.0)10.8 (1.1)13.9 (1.2)9.7 (1.4)13.6 (1.4)10.4 (0.9)–2.0 (1.7)4.6 (0.9)15.8 (7.8)
Gender
p value0.0160.0300.1260.2220.1050.0230.4820.6300.0250.3120.5670.0630.041
Men (n=1709)0000000000000
Women (n=3056)–1.3 (0.6)–1.4 (0.6)–1.1 (0.7)0.7 (0.6)0.9 (0.6)1.5 (0.6)–0.5 (0.7)0.4 (0.9)1.9 (0.9)0.5 (0.5)0.6 (1.0)–0.9 (0.5)–3.4 (1.7)
Socioeconomic status
p value0.0030.0020.558<0.0010.0240.0070.1540.400<0.0010.1370.0020.0160.218
Less affluent (n=1810)0000000000000
Modest (n=1532)–0.18 (0.6)–1.7 (0.7)0.4 (0.8)2.5 (0.7)1.3 (0.6)1.8 (0.7)1.2 (0.8)1.1 (0.9)3.4 (0.9)0.5 (0.6)2.3 (1.1)1.4 (0.5)1.0 (1.9)
Advantaged (n=1109)–2.0 (0.7)–2.8 (0.8)1.0 (0.9)2.1 (0.7)1.8 (0.7)2.3 (0.8)–0.3 (0.9)–0.1 (1.0)3.7 (1.0)–0.9 (0.7)4.3 (1.2)1.5 (0.6)–2.8 (2.1)
Ethnicity
p value<0.001<0.001<0.001<0.0010.002<0.0010.5650.0490.1060.003<0.001<0.001<0.001
White (n=3014)0000000000000
Black Caribbean (n=487)–2.0 (0.9)–2.2 (1.0)–3.1 (1.2)–1.7 (0.9)–0.5 (0.9)–0.8 (1.0)–0.4 (1.1)0.1 (1.3)–0.2 (1.3)–0.2 (0.9)–2.3 (1.6)–1.9 (0.8)–9.2 (2.7)
Black African (n=538)–2.5 (0.9)–1.7 (1.0)–3.9 (1.2)0.6 (0.9)0.9 (0.9)0.4 (1.0)–1.0 (1.1)1.0 (1.3)2.0 (1.3)–0.4 (0.9)–1.6 (1.6)–4.2 (0.8)7.0 (2.6)
Black other (n=115)–4.4 (1.7)–3.4 (2.0)–1.5 (2.3)–2.3 (1.4)–2.5 (1.9)–3.8 (2.1)0.2 (2.2)–1.2 (2.4)–1.3 (2.6)–0.7 (1.7)–2.3 (3.1)–1.8 (1.6)–1.1 (5.1)
Indian (n=200)–8.0 (1.3)–12.7 (1.5)–5.8 (1.8)–3.1 (1.9)–3.1 (1.4)–3.6 (1.5)2.8 (1.6)3.7 (2.0)–1.7 (2.0)–3.1 (1.3)–8.2 (2.4)–6.6 (1.2)–0.2 (4.0)
Pakistani (n=107)–9.2 (1.8)–11.9 (2.1)–5.8 (2.4)–3.9 (1.9)–3.4 (1.9)–5.9 (2.1)2.1 (2.2)–7.5 (2.6)–2.6 (2.7)0.2 (1.8)–13.2 (3.2)–6.2 (1.6)–14.2 (4.9)
Bangladeshi (n=114)–7.4 (1.8)–9.4 (2.0)–5.8 (2.3)–7.8 (3.2)–6.3 (1.8)–6.1 (2.0)–1.8 (2.1)–0.5 (2.8)–7.1 (2.6)–6.0 (1.7)–8.6 (3.2)–9.4 (1.5)–4.9 (4.7)
Chinese (n=39)–12.4 (2.9)–8.1 (3.4)–15.0 (4.0)–7.2 (1.5)–4.6 (3.2)–6.7 (3.5)3.8 (3.8)–7.8 (4.9)–3.1 (4.6)–7.2 (2.9)–4.5 (5.6)–9.9 (2.7)–24.8 (8.2)
Any other ethnic group (n=168)–3.8 (1.4)–3.9 (1.7)–2.1 (1.9)0.7 (0.8)–0.1 (1.5)–0.6 (1.7)0.1 (1.8)–0.8 (2.1)–1.1 (2.2)–1.4 (1.4)–0.5 (2.6)–5.2 (1.3)7.4 (4.1)
Constant64.6 (0.7)78.5 (0.8)67.4 (1.0)24.8 73.6 (0.8)66.0 (0.8)58.5 (0.9)71.2 (1.2)68.9 (1.1)76.6 (0.7)88.0 (1.3)76.3 (0.6)61.7 (2.2)