Declared knowledge of methods and tools related to quality management and involvement in quality management activities
| Experimental departments | Control departments | |||
|---|---|---|---|---|
| Trained staff(n = 93) | Untrained staff(n = 97) | Untrained staff(n = 96) | p value | |
| Declared knowledge of quality process(good or very good) (%) | 86.0 | 34.1 | 33.3 | <0.01 |
| Knowledge of methods (good or very good) (%) | ||||
| Continuous quality improvement | 62.4 | 19.8 | 16.5 | <0.01 |
| Quality assurance | 58.7 | 22.9 | 11.7 | <0.01 |
| Knowledge of tools (good or very good) (%) | ||||
| Writing procedures | 87.0 | 43.3 | 44.7 | <0.01 |
| Reporting incidents and failures | 78.5 | 41.2 | 21.3 | <0.01 |
| Brainstorming | 67.8 | 16.5 | 11.7 | <0.01 |
| Process analysis | 60.9 | 13.4 | 8.0 | <0.01 |
| Cause/effect diagram (Ishikawa) | 57.0 | 6.2 | 6.5 | <0.01 |
| Quality indicators | 51.6 | 8.2 | 6.5 | <0.01 |
| Pareto’s diagram | 53.8 | 3.1 | 5.3 | <0.01 |
| Involved in quality process (%) | 89.3 | 48.9 | 65.6 | <0.01 |
| Participation in activities (%) | ||||
| Quality work group (⩾5 meetings) | 76.3 | 6.3 | 14.0 | <0.01 |
| Writing guidelines | 88.2 | 36.5 | 53.8 | <0.01 |
| Incidents and failures in management | 71.0 | 43.6 | 28.1 | <0.01 |
| Process analysis | 73.1 | 20.2 | 10.1 | <0.01 |
| Assessment of practices | 29.3 | 5.3 | 11.1 | <0.01 |