Table 2

 Factor analysis with loadings (n = 16 022)

ItemFactor*
123
*Factor loadings above 0.3 are reported.
Ease of finding clinic/ward0.78
Ease of finding way within clinic/ward0.79
Background information about patient available0.58
Staff collaboration0.87
Organisation of work0.74
Person well prepared0.46
Enough time for dialogue0.62
Person understandable0.55
Person competent0.53
Person caring0.68
Opportunity to give sufficient information0.93
Unanswered questions0.65
Variation%45.1011.937.88