Table 1

 Characteristics of all patients, non-complainants, and complainants

All patients in NZQHS, n (%)(n = 6579)Injured non-complainants, n (%)(n = 847)HDC complainants n (%)(n = 254)p value†
HDC, Health and Disability Commissioner.
*Percentages were calculated using non-missing values as denominators. Ethnicity data were missing for 19 non-complainants (2.3%) and 65 complainants (25.6%); deprivation scores were missing for seven non-complainants (0.8%) and 17 complainants (6.7%); disability information was missing for 40 non-complaints (4.7%) and one complainant (0.4%).
†p values were calculated for the difference between complainants and non-complainants using t test or χ2 test as appropriate. Hospitals were weighted to account for NZQHS cluster sampling methodology.
Sex0.41
    Male2970 (45)379 (45)105 (41)
Mean age (years)42.652.046.60.003
Ethnicity*0.15
    Non-Maori/non-Pacific5131 (80)661 (80)160 (85)
    Maori1013 (16)135 (16)26 (14)
    Pacific240 (4)32 (4)3 (3)
Deprivation quintile<0.001
    1 (least deprived)824 (13)96 (11)47 (20)
    2907 (14)128 (15)57 (24)
    31354 (21)184 (22)46 (19)
    41583 (24)205 (24)4 9 (21)
    5 (most deprived)1834 (28)227 (27)38 (16)
Disability<0.001
    Temporary685 (85)105 (41)
    Permanent <50%66 (8)48 (19)
    Permanent >50%19 (2)30 (12)
    Death37 (5)71 (28)
Preventability<0.001
    Preventable313 (37)201 (79)