Table 2

 Scores for checklists: common items

Checklist itemsScore (max = 448)Percentage
No.Item
1Introduced themselves317.570.9
2Warm and friendly430.596.1
3Poised and confident426.595.2
4Vocal qualities417.593.2
5Nonverbal communication425.595.0
6Listening skills426.595.2
7Maintain donor comfort425.595.0
8Interview style432.096.4
9Answers recorded immediately436.097.3
10Clarifying questions430.096.0
11Confident with decision426.095.2
12Explained eligibility/deferral433.096.7
13Appreciation430.096.0