Work system or structure | Person | Education, skills and knowledge |
Motivation and needs |
Physical characteristics |
Psychological characteristics |
Organization | Teamwork |
Coordination, collaboration and communication |
Organizational culture and patient safety culture |
Work schedules |
Social relationships |
Supervisory and management style |
Performance evaluation, rewards and incentives |
Technologies and tools | Various information technologies: electronic health record, computerized provider order entry and bar coding medication administration |
Medical devices |
Other technologies and tools |
Human factors characteristics of technologies and tools (e.g. usability) |
Tasks | Variety of tasks |
Job content, challenge and utilization of skills |
Autonomy, job control and participation |
Job demands (e.g. workload, time pressure, cognitive load, need for attention) |
Environment | Layout |
Noise |
Lighting |
Temperature, humidity and air quality |
Work station design |
Process | Care processes and other processes | Care processes |
Other processes: information flow, purchasing, maintenance, cleaning |
Process improvement activities |
Outcomes | Employee and organizational outcomes | Job satisfaction and other attitudes |
Job stress and burnout |
Employee safety and health |
Turnover |
Organizational health (e.g. profitability) |
Patient outcomes | Patient safety |
Quality of care |