Safety | + | Results orientation | + | Customer focus | ++ |
Effectiveness | + | Customer focus | ++ | Leadership | − |
Appropriateness | ++ | Leadership and constancy of purpose | − | Involvement of people | + |
Efficiency | − | Management by processes and facts | + | Process approach | − |
Patient-centredness | ++ | People development and involvement | + | System approach to management | − |
Timeliness | + | Continuous learning, innovation and improvement | + | Continual improvement | ++ |
Accessibility | − | Partnership development | − | Factual approach to decision making | + |
Equity | − | Corporate social responsibility | − | Mutually beneficial supplier relationships | − |
Coordination | ++ | | | | |