System functions | Human perspectives | Organisational context | |
---|---|---|---|
Adapted from Cornford et al.16 | |||
Structure | Technical detail | Changed work conditions and implied requirements | Sustainability, opportunity costs, management needs, skill requirements |
Process | Information processing; correct and valid | Human participation in tasks; social interaction | Altered delivery and practice |
Outcome | Relevant, applicable, reliable | Quality of service,and outcomes | Effect in the world |