Actual or potential consequence: Appropriate care obstructed or delayed/inappropriate care provided | Administrative errors (mainly booking appointments and filing) | 20 (25.6%) |
Prescribing or medication review | 11 (14%) |
Delays or inappropriate care in hospital | 10 (13%) |
Lack of information, communication failures | 7 (9%) |
Dealing with test results or hospital correspondence | 5 (6.4%) |
Referrals (delayed/forgotten) | 5 (6.4%) |
Vaccination/drug administration | 4 (5%) |
Judging urgency of patient’s condition | 2 (2.6%) |
External factors/equipment failures | 3 (4%) |
Failing to home visit | 2 (2.6%) |
Dispensing errors | 2 (2.6%) |
Unknown | 1 |
No apparent potential for harm to patient | | 3 (4%) |
Other | | 3 (4%) |
Total | | 78 |