Dimensions of patient safety culture in primary care
| Dimension | Description |
|---|---|
| Overall commitment to quality | How much is invested in developing the quality agenda? |
| What is seen as the main purpose of policies and procedures? | |
| What attempts are made to look beyond the organisation for collaboration or innovation? | |
| Priority given to patient safety | How seriously is the issue of patient safety taken within the organisation? |
| Where does the responsibility lie for patient safety issues? | |
| Perceptions of the causes of patient safety | What sort of reporting mechanisms are there? |
| incidents and their identification | How are reports of incidents viewed? |
| As an opportunity for blame or improve? | |
| Investigating patient safety incidents | Who investigates incidents and how are they investigated? |
| What is the aim of the organisation? | |
| Does the organisation learn from the event? | |
| Organisational learning following | What happens after an incident? |
| a patient safety incident | What mechanisms are in place to learn from the incident? |
| How are changes introduced and evaluated? | |
| Communication about safety issues | What communication systems are in place? |
| What are their features? | |
| What is the quality of record keeping to communicate about safety? | |
| Personnel management and safety issues | How are safety issues managed in the workplace? |
| How are staff problems managed? | |
| What are recruitment and selection procedures like? | |
| Staff education and training about | How, why and when are education and training programmes about |
| safety issues | patient safety developed? |
| Teamworking around safety issues | How and why are teams developed? |
| How are teams managed? | |
| How much teamworking is there around patient safety issues? |