| Complaint descriptions | No of complaint reports | Percentage of total complaint reports (95% CI) |
| Level/quality of care | 161 | 28 (24 to 31) |
| Wait time | 117 | 20 (17 to 23) |
| Attitude/behaviour | 102 | 17 (15 to 21) |
| Financial issues | 61 | 10 (8 to 13) |
| Communication | 52 | 9 (7 to 11) |
| Discharge issues | 27 | 5 (3 to 7) |
| Accommodation/equipment | 20 | 3 (2 to 5) |
| Other | 19 | 3 (2 to 5) |
| Policies | 13 | 2 (1 to 4) |
| Safety/complications | 10 | 2 (<1 to 3) |
| Abuse | 4 | <1 (<1 to 2) |