Table 1 Description and frequency of patient complaint reports
Complaint descriptionsNo of complaint reportsPercentage of total complaint reports (95% CI)
Level/quality of care16128 (24 to 31)
Wait time11720 (17 to 23)
Attitude/behaviour10217 (15 to 21)
Financial issues6110 (8 to 13)
Communication529 (7 to 11)
Discharge issues275 (3 to 7)
Accommodation/equipment203 (2 to 5)
Other193 (2 to 5)
Policies132 (1 to 4)
Safety/complications102 (<1 to 3)
Abuse4<1 (<1 to 2)