Table 2 Description of regional units, complaint counts and rate of complaint reports for each unit
Unit descriptionComplaint report countsRate of complaint reports (per 10 000 patients processed) (95% CI)
Paediatric critical care (site 1)40649 (481 to 872)
Admitting (site 2)41 (0 to 3)
Diagnostic imaging (site 2)142 (1 to 4)
Emergency (site 2)8513 (10 to 16)
Heart health (site 2)1724 (15 to 38)
Intensive care (site 2)647 (22 to 102)
Neurosciences (site 2)1443 (26 to 72)
Operating room (site 2)2512 (8 to 18)
General surgery (site 2)319 (7 to 55)
Acute psychiatric admissions unit A (site 2)371 (30 to 207)
Acute psychiatric admissions unit B (site 2)6121 (57 to 261)
Medical inpatient unit A (site 2)751 (25 to 105)
Medical inpatient unit B (site 2)427 (11 to 68)
Seniors health (site 2)4755 (308 to 1789)
Palliative inpatient (site 2)446 (19 to 116)
Oncology (site 2)722 (11 to 45)
Neurological rehabilitation (site 2)396 (35 to 276)
Medical inpatient unit C (site 2)527 (9 to 58)
Medical inpatient unit D (site 2)861 (31 to 120)
Trauma & surgery (site 2)520 (9 to 47)
Orthopaedics (site 2)1262 (36 to 108)
Diagnostic imaging (site 3)123 (2 to 5)
Emergency (site 3)8511 (9 to 14)
Neurosciences (site 3)6
Operating room (site 3)126 (3 to 10)
Orthopaedics (site 3)942 (22 to 79)
Gynaecology (site 3)541 (18 to 96)
General surgery (site 3)417 (7 to 43)
Palliative inpatient (site 3)650 (23 to 108)
Medical inpatient unit A (site 3)435 (14 to 88)
Medical inpatient unit B (site 3)545 (20 to 104)
Diagnostic imaging (site 4)113 (2 to 5)
Emergency (site 4)6710 (8 to 13)
Operating room (site 4)2411 (8 to 17)
Medical inpatient unit A (site 4)647 (22 to 102)
Mental health (site 4)7126 (62 to 257)
Medical inpatient unit B (site 4)885 (44 to 167)
Medical inpatient unit C (site 4)766 (33 to 136)
Postpartum (site 4)33 (1 to 8)
Urology surgery (site 4)412 (5 to 31)
Colon & rectal surgery (site 4)732 (16 to 65)
Medical inpatient unit D (site 4)430 (12 to 78)
Medical inpatient unit E (site 4)325 (9 to 74)
Orthopaedics (site 4)526 (12 to 61)
General surgery (site 4)622 (10 to 47)